Privacy Policy

Our Commitment to Your Privacy

At Pawpaw Analytics, we respect your privacy. We built this platform to help event organizers coordinate volunteers—not to collect or sell your personal information.

What We Collect

We collect only the information necessary to provide our service:

• Account Information: Name, email address, and authentication details
• Event Data: Organization details, events, volunteer shifts, and registrations
• Usage Information: How you interact with our platform to improve the service

How We Use Your Information

We use your information solely to:

• Provide and improve our volunteer management services
• Communicate with you about your account and events
• Ensure platform security and prevent fraud

We may use aggregate, anonymized statistics to understand platform usage and improve our products, but we have no incentive or desire to do so in ways that compromise your privacy.

What We Don't Do

We do not:

• Sell your personal information to anyone
• Share your data with third parties for marketing purposes
• Use your information for purposes unrelated to providing our service

Third-Party Services

We use trusted third-party providers to deliver our service:

• Auth0: Handles authentication and secure login. See Auth0's Privacy Policy
• Stripe: We use Stripe for payment processing, analytics, and other business services. Stripe collects payment information, contact details, and transaction data to process payments, prevent fraud, and meet regulatory requirements. Stripe uses this information to operate and improve the services it provides to us, including for fraud prevention and detection, authentication, analytics related to the performance of its services, and to enhance and customize the user experience. We use Stripe Checkout and the Stripe Customer Portal to handle all payment and subscription management. See Stripe's Privacy Policy for more details.

These providers handle their respective data according to their own privacy policies.

Your Rights

You have control over your data:

• Access: You can view your information at any time through your account
• Correction: You can update your information directly in your account settings
• Deletion: You can delete organizations and associated data directly within the application at any time. For complete account deletion or more comprehensive data removal requests, please contact us. We will process your request promptly, subject to any legal obligations to retain certain records (such as tax and transaction records).

Note: Some information may be retained by our payment processor (Stripe) for compliance with financial regulations, fraud prevention, and legal requirements. We do not control Stripe's data retention policies, but you can contact them directly regarding their data handling practices.

Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security of your data.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy here and updating the "Last updated" date.

Contact Us

If you have questions about this privacy policy, want to request deletion of your data, or need assistance, please contact us.